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Noticeboard

FOR ANY PATIENTS WHO ARE ATTENDING THE SURGERY, PLEASE ENSURE YOU WEAR A FACE COVERING WHICH CAN INCLUDE A SCARF OR FACE MASK TO PROTECT YOURSELF AND OTHERS.  THANK YOU FOR YOUR HELP.

For the latest advice and information about coronavirus, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

PLEASE SEE OUR CORONAVIRUS TAB AT THE RIGHT HAND SIDE FOR ADDITIONAL INFORMATION TO HELP OUR PATIENTS

If you have symptoms associated with coronavirus including a new continuous cough, loss of taste or smell and/or a high temperature, you are advised to stay at home for 7 days.  Please do not book a GP appointment or attend your GP practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.


During this time if you have any other medical needs please contact the surgery by telephone and your health needs will be assessed – this may lead to a face to face consultation if needed.

GP ONLINE CONSULTATIONS

We have a new system that allows patients to consult with the surgery online - this can be for an admin query such as a sick note or a clinical query.  Once you have logged the details of your request, a member of the surgery will contact you with a response.  PLEASE NOTE THAT THIS SYSTEM IS NOT TO BE USED FOR URGENT MEDICAL ISSUES.  To use the new system, please click on the blue box on the home page.  If you require any help using the new system, please contact a member of our administration team.  Using this system is particularly useful during the current coronavirus outbreak - it avoids you having to visit the surgery which protects you and our staff

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-service

RESULTS OF 2019 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce the we have scored really highly in all areas and have improved on the previous year.  Our results are higher than the national and CCG averages in nearly all areas. The survey found that:-

95% of patients find the reception team helpful
97% of patients said the professional they saw was good at listening
97% said they had trust in the professional they saw
99%  said their needs were met during their last appointment

If you want to view the full report, go to www.gp-patient.co.uk

It is a very pleasing result and demonstrates the commitment of all the staff at Northgate.

GET YOURSELF ONLINE AND BEAT THE QUEUES!  If you need helping logging in with your password, please contact reception who will be able to help.

The law on how we process your personal data has changed.  There are new regulations called the General Data Protection Regulations (GDPR).  Please see our fair processing notice for adults and children under the Practice Policies tab on the right hand side.

Carers Packs.  We have put them together for Carers and the Elderly which contains a wealth of information on the services available to you.  To obtain a free copy of Northgate's carers pack enquire by telephone and we will send you one out.

PLEASE SEE BOTTOM OF PAGE FOR ONLINE SERVICES.

Young Person's Telephone Advice Clinic - On Wednesdays between 12.00 noon and 12.30pm we run a young person's (13-19 year old) telephone advice line for dedicated advice on any matter that you would like to discuss with someone clinical on a totally confidential basis.  Please feel free to contact reception during these times and someone will help you.

Practice Management

Alison Sugarman

Practice Manager

Rebecca Fiddler

Assistant Practice Manager

The Practice Manager and Deputy Practice Manager are involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. They support the GPs and other medical professionals with delivering patient services and also help to develop extended services to enhance patient care.

Administration

Administration

The administration team deal with a wide variety of paperwork that comes in to the Practice. They handle requests from solicitors for medical records and medical reports for employers as well as dealing with the registration of new patients and the processing of all clinical letters from hospitals and other places of care. They also co-ordinate the chronic disease review clinics.

Results

This Results Clerk is responsible for giving out test results to Patients. They also remind Patients of any repeat tests that they may require.

Prescriptions

The Prescription Clerk deals with all the repeat prescriptions that you may need, including on-line requests. She also reminds patients when a medication review is due.

Endoscopy

We also host endoscopy and sigmoidoscopy clinics that are held several times a week. Patients do not have to be a patient of this Practice to come to us for an investigation. The clerical team at Northgate help to run the administration of these clinics in conjunction with the main booking office in Leeds. The Clerks are in charge of processing clinics and rebooking patients that may need a further appointment. We are proud to say that the facility at Northgate Surgery has recently received JAG accreditation which is not easily achievable and is confirmation of a high standard of excellence.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and direct you to the right person depending on your health issue or query. Receptionists make routine appointments with the GPs and nurses.

Secretaries

The secretarial team deal with all general correspondence between patients and the Doctors as well as referrals to Consultants (both private and NHS) and medical reports. They also deal with general enquiries relating to the Choose and Book appointment service and chase up any letters that a Doctor may need in relation to your care. The Secretaries also help book, cancel and re-arrange appointments should you need any help.

 
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