Noticeboard

Covid Vaccine for 12-15 year olds. Please click here.

Covid vaccine Boosters Information, Please click here.  For F.A.Q's about the booster programme please click here.

Northgate surgery needs your help. Please click on the link here to find out more about how we are currently working to support your needs.

Covid-19 Frequently asked Questions

Please click here to be taken to the CCG page regarding the Covid-19 vaccine.

Covid restrictions in many settings are to end on the 19th July however please can we remind all patients that face coverings must still be worn unless you are medically exempt and follow social distancing rules within the Practice. This is for the protection of patients and staff.

 

Please see the link regarding this from NHS England: NHS England » NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings 

Online Appointment Booking

We have now re-introduced online bookable appointments. You can now book:

Blood test appointments (only bookable following a GP request)

Smear tests (Only bookable following invite)

GP routine telephone calls (you have to pick an appointment date and time slot but please be aware the call back from the GP will be anytime that day from 8am until 6pm. Please ensure you put a reason)

Urgent phone call (these are released daily at 8am and are for urgent problems only. You will receive a phone call back between the hours of 8am and 6pm the same day. Please ensure you put a reason)

Verbal Abuse by Patients

Our staff are experiencing a high degree of verbal abuse from patients both on the telephone and in the surgery.  They are dealing with an extremely challenging workload at the moment and your patience is requested.  As COVID restrictions start to be lifted, we are doing our best to return to normal services as quickly as possible but we are not in control of secondary services such as the hospitals.  Our staff are doing their best, whilst also trying to contact large volumes of patients concerning their COVID vaccinations.  Whilst we do understand the frustrations of patients, staff should be treated with respect.  Thank you to all our patients who have sent their kind wishes and supportive comments - they are greatly appreciated. 

Click here to view the video that has been created with real comments by GP Patients.

GENERAL PRACTICE DATA FOR PLANNING AND RESEARCH

You can find out more about how your data is used for this and how to opt out by clicking the following link (Please note the deadline for doing this has now changed from the 1st September 2021 to a date yet to be confirmed):-

https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/transparency-notice

COVID tests and what is the different

It is important to understand the difference between lateral flow tests and PCR tests.  Please click on the following link which explains what each tests does, when you should use it and what you should do with the results:- https://www.nhs.uk/conditions/coronavirus-covid-19/testing/get-tested-for-coronavirus/

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access the online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.

 Getting your second vaccination

People need two doses of the vaccine to make sure they get maximum protection. If you had your first dose at a GP centre, you will be contacted by your practice when it is time for your second dose.

  

Finding your NHS number

You can still book an appointment if you don’t have your NHS number, provided you are registered with a GP practice. However, it will be quicker if you have your number: this will be on any letter or document you have received from the NHS, including prescriptions, or you can find it online at

www.nhs.uk/find-nhs-number


PLEASE NOTE THE NATIONAL BOOKING SYSTEM IS ALSO CONTACTING CERTAIN COHORTS OF PATIENTS VIA A CENTRALISED SERVICE.  THIS IS NOT RUN BY THE PRACTICE. IF YOU HAVE ANY QUERES, PLEASE TELEPHONE THE NUMBER ON THE LETTER AND NOT THE PRACTICE. THANKS

If you are invited for a vaccine, please act on your invite straight away and make sure you attend your appointments when you arrange them.

Please note that vaccinations are free of charge and only available through the NHS. Anyone who claims to be able to provide you with a vaccine for a fee is likely to be committing a crime and should be reported to the Police online or by calling 112.

In the meantime, please continue to abide by all the social distancing and hand hygiene guidance, which will still save lives

For more information about the vaccine, please visit www.nhs.uk or click here to view the F.A.Q.

In addition, the following leaflets from Public Health England are available on the gov.uk website

  • Why do I have to wait?
  • Guide for adults
  • Guide for healthcare workers
  • What to expect after the vaccine
  • Pregnancy

We are experiencing extremely high volumes of telephone calls. Please wherever possible use our online system by following the blue link on our home page. The online system called GP Online allows patients to have an online consultation with the surgery without attending in person or having to wait in the telephone queue. You can use this system to make an admin enquiry eg about a sick note, or a clinical enquiry. PLEASE NOTE THIS SYSTEM SHOULD NOT BE USED FOR URGENT MEDICAL ISSUES. Once you have logged your query, someone from the surgery will contact you either the same day or the next day, depending upon the time you log the enquiry. Please click on the blue link on the home page of our website and try it for yourself! 

 

 PLEASE SEE OUR CORONAVIRUS TAB AT THE RIGHT HAND SIDE FOR ADDITIONAL INFORMATION TO HELP OUR PATIENTS

THE RESULTS OF 2020 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce the we have scored equal to, or above the national and local average in ten out of eighteen areas.  Our best results were as follows :-

92% of patients find the reception team helpful

87% of patients waited 15 minutes or less to be seen

88% of patients said the professional they spoke to gave them enough time during their appointment

88% of patients said the professional they saw was good at listening

86% of patients said the professional they saw was good at treating them with care and concern

96% said they had trust in the professional they saw

91%  said their needs were met during their last appointment

84% of patients describe their overall experience as good

If you want to view the full report, go to www.gp-patient.co.uk

Obviously we are not complacent and always want to work hard to improve on our results so that the service we offer is the best it can be.  Thanks to our hard working team.

 

GP ONLINE CONSULTATIONS

We have a new system that allows patients to consult with the surgery online - this can be for an admin query such as a sick note or a clinical query.  Once you have logged the details of your request, a member of the surgery will contact you with a response.  PLEASE NOTE THAT THIS SYSTEM IS NOT TO BE USED FOR URGENT MEDICAL ISSUES.  To use the new system, please click on the blue box on the home page.  If you require any help using the new system, please contact a member of our administration team.  Using this system is particularly useful during the current coronavirus outbreak - it avoids you having to visit the surgery which protects you and our staff

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-service

 

Carers Packs.  We have put them together for Carers and the Elderly which contains a wealth of information on the services available to you.  To obtain a free copy of Northgate's carers pack enquire by telephone and we will send you one out.

PLEASE SEE BOTTOM OF PAGE FOR ONLINE SERVICES.

Doctors

Dr Rosario M Vega

MBBS, MRCGP (2010), MPH, DFSRH 1993          Senior  Partner         Other language Spanish


Dr Vega works full time at the Practice.  She is not in Practice on Thursdays.


Dr Vega's special interests are Cytology and Prostate Cancer and she runs the weekly coil and implant clinic on Tuesday afternoons. She is a qualified Trainer and works with the Trainee Physicians' Assistants, Registrars and medical students who work within the Practice.  She is also the Lead for Safeguarding and Child Health.

Dr Pauline S Riddett

MBBS(Hons) 2007, DFFP 2011, nMRCGP 2012                                             Partner


Dr Riddett works full time at the Practice.  She is not in Practice on Fridays.


.Dr Riddett is responsible for ensuring that as many appointments are made available as possible for patients.  She oversees the booking of locums to ensure appointment levels are sufficient when staff are on holiday or off sick. She is a Director on the board which represents all the Practices in the locality.  She is also the Business Lead in the Practice and makes sure the Practice is financially stable whilst providing the right service for our patients.   

Dr Kamal Ibrahim

MBChB MRCP (UK)  nMRCGP  DRCOG  DGM                       Partner         Other language Egyptian


Dr Ibrahim works full time at the Practice.  He is not in Practice on Wednesdays.


Dr Ibrahim joined the Practice as a Partner in 2014.  His special interest is diabetes and he runs weekly diabetic review clinics.  He is also our Prescribing Lead and is responsible for ensuring that the Practice is working in line with current prescribing guidelines in a safe manner for our patients.  He works with Dr Kemshell in ensuring that patients on our palliative care register are well cared for.  Dr Ibrahim also runs a minor surgery clinic every week.

Dr Annette Kemshell

MBBS 2003  MRCGP 2012                                                                                     Partner

Dr Kemshell works full time at the Practice.  She is not in Practice on Mondays.

Dr Kemshell joined the Practice in March 2016. She has a special interest in mental health, dementia and learning disabilities and is also jointly responsible for the care of patients on our palliative care register.

She is a qualified trainer and supervises Trainee Registrars and qualified Physicians’ Associates.

She also runs the Patient Group that meets four times a year and works with them on any initiatives that improve the service we provide to patients 

Dr Adam Clark (m)

Qualifications  MRCGP                                                                           Salaried GP


Dr Clark works part time at the Practice as is in Practice three days a week.


Dr Clark carried out his last placement as a Registrar at Northgate before joining the surgery in August 2017.  He has an interest in prescribing issues and works jointly with Dr Brennan to ensure safe and efficient administration of prescription items.  The Practice has several initiatives concerning prescribing which need to be closely monitored.  Dr Clark also carries out tutorials for new Registrars who come to the Practice as well as taking a lead on improving the service we provide to the care homes we look after

Dr Joseph Brennan (m)

Qualifications MRCGP                                                                                Salaried GP


Dr Brennan works part time at the Practice and is in Practice three days a week.                                 


Dr Brennan joined Northgate in September 2017. He is newly qualified and works jointly with Dr Clark on prescribing issues to ensure safe and efficient administration of medications.  Dr Brennan has an interest in teaching and training and he is already developing these skills within the Practice by carrying out tutorials with our Registrars.  He also carries out a part-time teaching role with a local University.   Dr Brennan is jointly responsible with Dr Clark for looking at ways to improve the service we provide to the care homes we look after

Dr Suzanne Seddon (f)

Qualifications: MBBS                                                                              Salaried GP

Dr Seddon worked for the Surgery as a Registrar and joined us as a salaried GP in August 2019.  She works three days a week.

As well as providing a direct service to our patients, Dr Seddon will also help the Practice with ad hoc projects such as clinical audits, prescribing matters and chronic disease monitoring. 

Dr Samantha Wong (f)

Qualifications:   MBBS, MRCGP                                                                     Salaried GP

Dr Wong works one day a week in Practice and this is usually a Wednesday. She also carries out a role outside the Practice as a teaching fellow.  She has an interest in mental health and social prescribing

Mrs Julia Baldwin (f)

Qualifications:  MBChB, BSc                                                                     Salaried GP

Dr Baldwin carried out her training with Northgate and joined us in August 2020.  She works three days a week.  As well as providing a direct service to our patients, Dr Baldwin will also help the Practice with ad hoc projects such as clinical audits, prescribing matters and chronic disease monitoring. 

We are not a limited Partnership  

Training

The practice is a training practice and therefore has a GP registrar working in the surgery as a trainee, usually for a period of six months but occasionally for 12 months. Dr Vega and Dr Kemshell are responsible for their progress. We also have campus clinics medical students, intercalated students and Trainee Physician's Assistants. You will be notified and asked for consent if a student is to be present during your consultation.

Disclosure of Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

 

The average pay for GPs working at the Northgate Surgery in the last financial year (19/20)was £107,500 before tax and National Insurance contributions. This is for 3 full time GPs and 5 part-time GPs who worked in the practice for more than six months.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website