Covid-19 Frequently asked Questions
Please click here to be taken to the CCG page regarding the Covid-19 vaccine.
Please see the link regarding this from NHS England: NHS England » NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings
We have now re-introduced online bookable appointments. You can now book:
Blood test appointments (only bookable following a GP request)
Smear tests (Only bookable following invite)
GP routine telephone calls (you have to pick an appointment date and time slot but please be aware the call back from the GP will be anytime that day from 8am until 6pm. Please ensure you put a reason)
Urgent phone call (these are released daily at 8am and are for urgent problems only. You will receive a phone call back between the hours of 8am and 6pm the same day. Please ensure you put a reason)
Our staff are experiencing a high degree of verbal abuse from patients both on the telephone and in the surgery. They are dealing with an extremely challenging workload at the moment and your patience is requested. As COVID restrictions start to be lifted, we are doing our best to return to normal services as quickly as possible but we are not in control of secondary services such as the hospitals. Our staff are doing their best, whilst also trying to contact large volumes of patients concerning their COVID vaccinations. Whilst we do understand the frustrations of patients, staff should be treated with respect. Thank you to all our patients who have sent their kind wishes and supportive comments - they are greatly appreciated.
Click here to view the video that has been created with real comments by GP Patients.
Getting your second vaccination
People need two doses of the vaccine to make sure they get maximum protection. If you had your first dose at a GP centre, you will be contacted by your practice when it is time for your second dose.
Finding your NHS number
You can still book an appointment if you don’t have your NHS number, provided you are registered with a GP practice. However, it will be quicker if you have your number: this will be on any letter or document you have received from the NHS, including prescriptions, or you can find it online at
PLEASE NOTE THE NATIONAL BOOKING SYSTEM IS ALSO CONTACTING CERTAIN COHORTS OF PATIENTS VIA A CENTRALISED SERVICE. THIS IS NOT RUN BY THE PRACTICE. IF YOU HAVE ANY QUERES, PLEASE TELEPHONE THE NUMBER ON THE LETTER AND NOT THE PRACTICE. THANKS
If you are invited for a vaccine, please act on your invite straight away and make sure you attend your appointments when you arrange them.
Please note that vaccinations are free of charge and only available through the NHS. Anyone who claims to be able to provide you with a vaccine for a fee is likely to be committing a crime and should be reported to the Police online or by calling 112.
In the meantime, please continue to abide by all the social distancing and hand hygiene guidance, which will still save lives
For more information about the vaccine, please visit www.nhs.uk or click here to view the F.A.Q.
In addition, the following leaflets from Public Health England are available on the gov.uk website
- Why do I have to wait?
- Guide for adults
- Guide for healthcare workers
- What to expect after the vaccine
We are experiencing extremely high volumes of telephone calls. Please wherever possible use our online system by following the blue link on our home page. The online system called GP Online allows patients to have an online consultation with the surgery without attending in person or having to wait in the telephone queue. You can use this system to make an admin enquiry eg about a sick note, or a clinical enquiry. PLEASE NOTE THIS SYSTEM SHOULD NOT BE USED FOR URGENT MEDICAL ISSUES. Once you have logged your query, someone from the surgery will contact you either the same day or the next day, depending upon the time you log the enquiry. Please click on the blue link on the home page of our website and try it for yourself!
PLEASE SEE OUR CORONAVIRUS TAB AT THE RIGHT HAND SIDE FOR ADDITIONAL INFORMATION TO HELP OUR PATIENTS