PLEASE SEE OUR CORONAVIRUS TAB AT THE RIGHT HAND SIDE FOR ADDITIONAL INFORMATION TO HELP OUR PATIENTS
BUILDING WORK STARTS AT NORTHGATE - WARNING ABOUT CAR PARKING
On Monday 10 August 2020 the building work will finally start at the surgery. This will involve a new roof and a mezzanine floor in reception to provide extra clinical rooms. We will also be upgrading the patient toilets and existing clinical rooms as well as being newly decorated and carpeted in all communal areas. This has been long-awaited and we hope that patients will be pleased with the results and it will make the surgery a nicer place to visit. The project is approximately 18 weeks long and during this time the surgery will remain open but there will be no parking for patients at the surgery other than the disabled space. This is to accommodate the builders requirements and to keep patients safe. We would ask all patients to keep the disabled parking space clear for disabled badge users. Patients parking at the surgery who are not using the disabled space will be asked to move their car. Please use Morissons' car park. We hope that the disruption will all be worth it and that you will bear with us. Many thanks
Have you used our Practice since 23 March 2020? If so, please complete our survey: www.surveymonkey.co.uk/r/seeingGPinWF
RESULTS OF 2020 PATIENT SURVEY
The national patient survey results are out and we are pleased to announce the we have scored equal to, or above the national and local average in ten out of eighteen areas. Our best results were as follows :-
92% of patients find the reception team helpful
87% of patients waited 15 minutes or less to be seen
88% of patients said the professional they spoke to gave them enough time during their appointment
88% of patients said the professional they saw was good at listening
86% of patients said the professional they saw was good at treating them with care and concern
96% said they had trust in the professional they saw
91% said their needs were met during their last appointment
84% of patients describe their overall experience as good
If you want to view the full report, go to www.gp-patient.co.uk
Obviously we are not complacent and always want to work hard to improve on our results so that the service we offer is the best it can be. Thanks to our hard working team.
Face coverings when accessing GP practices in the Wakefield area
We are asking all our patients to wear a face covering or something else that can cover the mouth and nose, such as a scarf, if you come to the surgery for an appointment.
The government is asking people not to buy medical grade masks so they can be saved for frontline health and care workers, and instead make their own face coverings at home.
You can use a simple scarf or bandana that ties behind your head or make your own ‘no-sew’ face coverings using the advice available online at the gov.uk website. Simply search for ‘face covering’. Face coverings are also available to buy in shops or online.
Face coverings should not be worn by children under three and people who would find wearing them difficult (such as people with breathing difficulties).
Clinicians that are seeing patients face-to-face may be wearing personal protective equipment (face mask/gloves/aprons). This is for your safety as well as theirs.
If you have symptoms associated with coronavirus including a new continuous cough, loss of taste or smell and/or a high temperature, you are advised to stay at home for 7 days. Please do not book a GP appointment or attend your GP practice.
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
During this time if you have any other medical needs please contact the surgery by telephone and your health needs will be assessed – this may lead to a face to face consultation if needed.
GP ONLINE CONSULTATIONS
We have a new system that allows patients to consult with the surgery online - this can be for an admin query such as a sick note or a clinical query. Once you have logged the details of your request, a member of the surgery will contact you with a response. PLEASE NOTE THAT THIS SYSTEM IS NOT TO BE USED FOR URGENT MEDICAL ISSUES. To use the new system, please click on the blue box on the home page. If you require any help using the new system, please contact a member of our administration team. Using this system is particularly useful during the current coronavirus outbreak - it avoids you having to visit the surgery which protects you and our staff