Noticeboard

Covid Vaccine for 12-15 year olds. Please click here.

Covid vaccine Boosters Information, Please click here.  For F.A.Q's about the booster programme please click here.

Northgate surgery needs your help. Please click on the link here to find out more about how we are currently working to support your needs.

Covid-19 Frequently asked Questions

Please click here to be taken to the CCG page regarding the Covid-19 vaccine.

Covid restrictions in many settings are to end on the 19th July however please can we remind all patients that face coverings must still be worn unless you are medically exempt and follow social distancing rules within the Practice. This is for the protection of patients and staff.

 

Please see the link regarding this from NHS England: NHS England » NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings 

Online Appointment Booking

We have now re-introduced online bookable appointments. You can now book:

Blood test appointments (only bookable following a GP request)

Smear tests (Only bookable following invite)

GP routine telephone calls (you have to pick an appointment date and time slot but please be aware the call back from the GP will be anytime that day from 8am until 6pm. Please ensure you put a reason)

Urgent phone call (these are released daily at 8am and are for urgent problems only. You will receive a phone call back between the hours of 8am and 6pm the same day. Please ensure you put a reason)

Verbal Abuse by Patients

Our staff are experiencing a high degree of verbal abuse from patients both on the telephone and in the surgery.  They are dealing with an extremely challenging workload at the moment and your patience is requested.  As COVID restrictions start to be lifted, we are doing our best to return to normal services as quickly as possible but we are not in control of secondary services such as the hospitals.  Our staff are doing their best, whilst also trying to contact large volumes of patients concerning their COVID vaccinations.  Whilst we do understand the frustrations of patients, staff should be treated with respect.  Thank you to all our patients who have sent their kind wishes and supportive comments - they are greatly appreciated. 

Click here to view the video that has been created with real comments by GP Patients.

GENERAL PRACTICE DATA FOR PLANNING AND RESEARCH

You can find out more about how your data is used for this and how to opt out by clicking the following link (Please note the deadline for doing this has now changed from the 1st September 2021 to a date yet to be confirmed):-

https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/transparency-notice

COVID tests and what is the different

It is important to understand the difference between lateral flow tests and PCR tests.  Please click on the following link which explains what each tests does, when you should use it and what you should do with the results:- https://www.nhs.uk/conditions/coronavirus-covid-19/testing/get-tested-for-coronavirus/

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access the online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.

 Getting your second vaccination

People need two doses of the vaccine to make sure they get maximum protection. If you had your first dose at a GP centre, you will be contacted by your practice when it is time for your second dose.

  

Finding your NHS number

You can still book an appointment if you don’t have your NHS number, provided you are registered with a GP practice. However, it will be quicker if you have your number: this will be on any letter or document you have received from the NHS, including prescriptions, or you can find it online at

www.nhs.uk/find-nhs-number


PLEASE NOTE THE NATIONAL BOOKING SYSTEM IS ALSO CONTACTING CERTAIN COHORTS OF PATIENTS VIA A CENTRALISED SERVICE.  THIS IS NOT RUN BY THE PRACTICE. IF YOU HAVE ANY QUERES, PLEASE TELEPHONE THE NUMBER ON THE LETTER AND NOT THE PRACTICE. THANKS

If you are invited for a vaccine, please act on your invite straight away and make sure you attend your appointments when you arrange them.

Please note that vaccinations are free of charge and only available through the NHS. Anyone who claims to be able to provide you with a vaccine for a fee is likely to be committing a crime and should be reported to the Police online or by calling 112.

In the meantime, please continue to abide by all the social distancing and hand hygiene guidance, which will still save lives

For more information about the vaccine, please visit www.nhs.uk or click here to view the F.A.Q.

In addition, the following leaflets from Public Health England are available on the gov.uk website

  • Why do I have to wait?
  • Guide for adults
  • Guide for healthcare workers
  • What to expect after the vaccine
  • Pregnancy

We are experiencing extremely high volumes of telephone calls. Please wherever possible use our online system by following the blue link on our home page. The online system called GP Online allows patients to have an online consultation with the surgery without attending in person or having to wait in the telephone queue. You can use this system to make an admin enquiry eg about a sick note, or a clinical enquiry. PLEASE NOTE THIS SYSTEM SHOULD NOT BE USED FOR URGENT MEDICAL ISSUES. Once you have logged your query, someone from the surgery will contact you either the same day or the next day, depending upon the time you log the enquiry. Please click on the blue link on the home page of our website and try it for yourself! 

 

 PLEASE SEE OUR CORONAVIRUS TAB AT THE RIGHT HAND SIDE FOR ADDITIONAL INFORMATION TO HELP OUR PATIENTS

THE RESULTS OF 2020 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce the we have scored equal to, or above the national and local average in ten out of eighteen areas.  Our best results were as follows :-

92% of patients find the reception team helpful

87% of patients waited 15 minutes or less to be seen

88% of patients said the professional they spoke to gave them enough time during their appointment

88% of patients said the professional they saw was good at listening

86% of patients said the professional they saw was good at treating them with care and concern

96% said they had trust in the professional they saw

91%  said their needs were met during their last appointment

84% of patients describe their overall experience as good

If you want to view the full report, go to www.gp-patient.co.uk

Obviously we are not complacent and always want to work hard to improve on our results so that the service we offer is the best it can be.  Thanks to our hard working team.

 

GP ONLINE CONSULTATIONS

We have a new system that allows patients to consult with the surgery online - this can be for an admin query such as a sick note or a clinical query.  Once you have logged the details of your request, a member of the surgery will contact you with a response.  PLEASE NOTE THAT THIS SYSTEM IS NOT TO BE USED FOR URGENT MEDICAL ISSUES.  To use the new system, please click on the blue box on the home page.  If you require any help using the new system, please contact a member of our administration team.  Using this system is particularly useful during the current coronavirus outbreak - it avoids you having to visit the surgery which protects you and our staff

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-service

 

Carers Packs.  We have put them together for Carers and the Elderly which contains a wealth of information on the services available to you.  To obtain a free copy of Northgate's carers pack enquire by telephone and we will send you one out.

PLEASE SEE BOTTOM OF PAGE FOR ONLINE SERVICES.

Following guidance from NHS England relating to coronavirus, we have suspended our online booking facility for face to face GP appointments.  However patients can book a telephone appointment slot with a clinician who will then book you in to see a GP if appropriate.  This is to ensure the safety of our patients and staff.   Current booked appointments online will remain valid.

 

Coronavirus guidance –  Go to https://www.nhs.uk/conditions/coronavirus-covid-19/ for general information

 If you have been in contact with somebody who has already had a confirmed case of Coronavirus, or you have a cough, fever or shortness of breath please do not book an appointment online, but instead immediately:

 

URGENT APPOINTMENTS

 Our Clinical Call Back System - How does it work?

When you call the surgery for an urgent appointment, reception staff will ask you about your need for the appointment and will take your name and telephone number. If you may not be at home, please ensure that reception have your mobile number. These details will be added to the clinicians call back list.

 The clinician will prioritise the call back list and you will receive a call from the clinician as quickly as possible. Depending on the evaluated urgency of your problem, compared to the others on the list, your call back may be almost immediate but could be a few hours. However, you will be called back that day as soon as possible in every case.

The clinician will discuss your problem with you and will offer help and guidance for any minor illness etc.

 The clinician may also decide to offer an appointment with the nurse practitioner or a GP if that is appropriate, either on the same day or later on that week or may recommend that you go directly to A & E at the Hospital.

The on-call Doctor is available to help with any emergencies. He/She will see patients whose problem is a medical emergency which cannot wait until the following day.  Please be aware that the on-call Doctor is extremely busy, as his/her duties also comprise telephone advice calls, urgent prescription requests and emergency home visits.

 Thank you for your patience while we have been settling down this new system. We have listened to patients’ comments and are sure that the new system:-

Improves the availability of appointments

Ensures that patients with urgent needs can be seen more quickly.

Reduces the frustration of long telephone queues, only to be told that all the appointments have been taken.

  

NON URGENT APPOINTMENTS

 For non-urgent appointments, there are two appointment systems in operation at the practice. The Telephone appointments system and the On-Line appointments system

 Telephone Appointments System

 If possible please avoid telephoning before 11:00 unless you want an appointment or a home visit that day. We have several lines and the call handlers cannot always answer immediately.   When the line is ringing PLEASE HOLD ON as the calls are answered in rotation.

When you call the Surgery the receptionist will ask you for a brief summary of your need for an appointment and will arrange one of the following:-

 An appointment with a doctor.

An appointment with our nurse practioner if that is suitable.

A call back to you from a doctor.

Refer you to our Clinical Call Back System (see above) if your need is urgent or if you have asked for a home visit.

 On-Line Appointments System with text reminder

 This is an easy and simple way to arrange an appointment.

The Surgery encourages all patients to sign up for our online system.

To sign up at the Surgery you must produce photographic identification such as your passport; driving license or a bus pass to reception. You will then be issued a personalised online log in and a password which should only be used by you to access the system.

If you find it difficult to come to the Surgery you may be able to sign up to the system over the telephone. Please call the Surgery and ask to sign up over the telephone and you will be put through to one of our administrators who will, in most cases, be able to complete the procedure for you after asking a few security questions.

This is a very straight forward process and will allow you to make (or cancel) an appointment 24 hours a day.

 

If you have made an On-Line appointment you will receive a text reminder on your mobile phone.  (Please remember, when signing up to this system, to check that the Surgery has your up to date mobile number.

NOTES

Patients have the right to choose which GP they wish to see – but this may involve a longer wait for an appointment.

The length of each appointment is 10 minutes. Remember to book more than one appointment if your troubles are more complex. Please cancel if you are unable to attend as appointments are always needed by other patients.

 

Surgeries are allocated to each doctor in line with their partnership share.

In addition some doctors undertake a special clinic e.g. minor operations, diabetes and baby clinic.

Please see the Practice Staff / Doctors Page for full information concerning our Doctors times at the Surgery and their special interests etc.

Cancellations

We operate a very strict policy on missed appointments and you may be asked to leave Northgate Surgery if you miss two appointments without letting us know. The number of missed appointments is displayed in the waiting room to remind everyone of the time that is being wasted.

 
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