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Noticeboard

PLEASE SEE OUR CORONAVIRUS TAB AT THE RIGHT HAND SIDE FOR ADDITIONAL INFORMATION TO HELP OUR PATIENTS

BUILDING WORK STARTS AT NORTHGATE - WARNING ABOUT CAR PARKING

On Monday 10 August 2020 the building work will finally start at the surgery.  This will involve a new roof and a mezzanine floor in reception to provide extra clinical rooms.  We will also be upgrading the patient toilets and existing clinical rooms as well as being newly decorated and carpeted in all communal areas.  This has been long-awaited and we hope that patients will be pleased with the results and it will make the surgery a nicer place to visit.  The project is approximately 18 weeks long and during this time the surgery will remain open but there will be no parking for patients at the surgery other than the disabled space.  This is to accommodate the builders requirements and to keep patients safe.  We would ask all patients to keep the disabled parking space clear for disabled badge users.  Patients parking at the surgery who are not using the disabled space will be asked to move their car.  Please use Morissons' car park.   We hope that the disruption will all be worth it and that you will bear with us.  Many thanks

Have you used our Practice since 23 March 2020? If so, please complete our survey: www.surveymonkey.co.uk/r/seeingGPinWF

RESULTS OF 2020 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce the we have scored equal to, or above the national and local average in ten out of eighteen areas.  Our best results were as follows :-

92% of patients find the reception team helpful

87% of patients waited 15 minutes or less to be seen

88% of patients said the professional they spoke to gave them enough time during their appointment

88% of patients said the professional they saw was good at listening

86% of patients said the professional they saw was good at treating them with care and concern

96% said they had trust in the professional they saw

91%  said their needs were met during their last appointment

84% of patients describe their overall experience as good

If you want to view the full report, go to www.gp-patient.co.uk

Obviously we are not complacent and always want to work hard to improve on our results so that the service we offer is the best it can be.  Thanks to our hard working team.

Face coverings when accessing GP practices in the Wakefield area

 We are asking all our patients to wear a face covering or something else that can cover the mouth and nose, such as a scarf, if you come to the surgery for an appointment.

 

The government is asking people not to buy medical grade masks so they can be saved for frontline health and care workers, and instead make their own face coverings at home.

 

You can use a simple scarf or bandana that ties behind your head or make your own ‘no-sew’ face coverings using the advice available online at the gov.uk website. Simply search for ‘face covering’. Face coverings are also available to buy in shops or online.

 

Face coverings should not be worn by children under three and people who would find wearing them difficult (such as people with breathing difficulties).

 

Clinicians that are seeing patients face-to-face may be wearing personal protective equipment (face mask/gloves/aprons). This is for your safety as well as theirs.

 

Further advice about wearing face coverings in enclosed spaces can be found here www.gov.uk/government/news/public-advised-to-cover-faces-in-enclosed-spaces

 

For the latest advice and information about coronavirus, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

If you have symptoms associated with coronavirus including a new continuous cough, loss of taste or smell and/or a high temperature, you are advised to stay at home for 7 days.  Please do not book a GP appointment or attend your GP practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.


During this time if you have any other medical needs please contact the surgery by telephone and your health needs will be assessed – this may lead to a face to face consultation if needed.

GP ONLINE CONSULTATIONS

We have a new system that allows patients to consult with the surgery online - this can be for an admin query such as a sick note or a clinical query.  Once you have logged the details of your request, a member of the surgery will contact you with a response.  PLEASE NOTE THAT THIS SYSTEM IS NOT TO BE USED FOR URGENT MEDICAL ISSUES.  To use the new system, please click on the blue box on the home page.  If you require any help using the new system, please contact a member of our administration team.  Using this system is particularly useful during the current coronavirus outbreak - it avoids you having to visit the surgery which protects you and our staff

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-service

 

GET YOURSELF ONLINE AND BEAT THE QUEUES!  If you need helping logging in with your password, please contact reception who will be able to help.

The law on how we process your personal data has changed.  There are new regulations called the General Data Protection Regulations (GDPR).  Please see our fair processing notice for adults and children under the Practice Policies tab on the right hand side.

Carers Packs.  We have put them together for Carers and the Elderly which contains a wealth of information on the services available to you.  To obtain a free copy of Northgate's carers pack enquire by telephone and we will send you one out.

PLEASE SEE BOTTOM OF PAGE FOR ONLINE SERVICES.

Young Person's Telephone Advice Clinic - On Wednesdays between 12.00 noon and 12.30pm we run a young person's (13-19 year old) telephone advice line for dedicated advice on any matter that you would like to discuss with someone clinical on a totally confidential basis.  Please feel free to contact reception during these times and someone will help you.

Following guidance from NHS England relating to coronavirus, we have suspended our online booking facility for face to face GP appointments.  However patients can book a telephone appointment slot with a clinician who will then book you in to see a GP if appropriate.  This is to ensure the safety of our patients and staff.   Current booked appointments online will remain valid.

 

Coronavirus guidance –  Go to https://www.nhs.uk/conditions/coronavirus-covid-19/ for general information

 

If you have returned from any of the countries affected by coronavirus- (please visit the following website for the latest countries: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public) or have been in contact with somebody who has already had a confirmed case of Coronavirus, or you have a cough, fever or shortness of breath please do not book an appointment online, but instead immediately:

 

URGENT APPOINTMENTS

 Our Clinical Call Back System - How does it work?

When you call the surgery for an urgent appointment, reception staff will ask you about your need for the appointment and will take your name and telephone number. If you may not be at home, please ensure that reception have your mobile number. These details will be added to the clinicians call back list.

 The clinician will prioritise the call back list and you will receive a call from the clinician as quickly as possible. Depending on the evaluated urgency of your problem, compared to the others on the list, your call back may be almost immediate but could be a few hours. However, you will be called back that day as soon as possible in every case.

The clinician will discuss your problem with you and will offer help and guidance for any minor illness etc.

 The clinician may also decide to offer an appointment with the nurse practitioner or a GP if that is appropriate, either on the same day or later on that week or may recommend that you go directly to A & E at the Hospital.

The on-call Doctor is available to help with any emergencies. He/She will see patients whose problem is a medical emergency which cannot wait until the following day.  Please be aware that the on-call Doctor is extremely busy, as his/her duties also comprise telephone advice calls, urgent prescription requests and emergency home visits.

 Thank you for your patience while we have been settling down this new system. We have listened to patients’ comments and are sure that the new system:-

Improves the availability of appointments

Ensures that patients with urgent needs can be seen more quickly.

Reduces the frustration of long telephone queues, only to be told that all the appointments have been taken.

  

NON URGENT APPOINTMENTS

 For non-urgent appointments, there are two appointment systems in operation at the practice. The Telephone appointments system and the On-Line appointments system

 Telephone Appointments System

 If possible please avoid telephoning before 11:00 unless you want an appointment or a home visit that day. We have several lines and the call handlers cannot always answer immediately.   When the line is ringing PLEASE HOLD ON as the calls are answered in rotation.

When you call the Surgery the receptionist will ask you for a brief summary of your need for an appointment and will arrange one of the following:-

 An appointment with a doctor.

An appointment with our nurse practioner if that is suitable.

A call back to you from a doctor.

Refer you to our Clinical Call Back System (see above) if your need is urgent or if you have asked for a home visit.

 On-Line Appointments System with text reminder

 This is an easy and simple way to arrange an appointment.

The Surgery encourages all patients to sign up for our online system.

To sign up at the Surgery you must produce photographic identification such as your passport; driving license or a bus pass to reception. You will then be issued a personalised online log in and a password which should only be used by you to access the system.

If you find it difficult to come to the Surgery you may be able to sign up to the system over the telephone. Please call the Surgery and ask to sign up over the telephone and you will be put through to one of our administrators who will, in most cases, be able to complete the procedure for you after asking a few security questions.

This is a very straight forward process and will allow you to make (or cancel) an appointment 24 hours a day.

 

If you have made an On-Line appointment you will receive a text reminder on your mobile phone.  (Please remember, when signing up to this system, to check that the Surgery has your up to date mobile number.

NOTES

Patients have the right to choose which GP they wish to see – but this may involve a longer wait for an appointment.

The length of each appointment is 10 minutes. Remember to book more than one appointment if your troubles are more complex. Please cancel if you are unable to attend as appointments are always needed by other patients.

 

Surgeries are allocated to each doctor in line with their partnership share.

In addition some doctors undertake a special clinic e.g. minor operations, diabetes and baby clinic.

Please see the Practice Staff / Doctors Page for full information concerning our Doctors times at the Surgery and their special interests etc.

Cancellations

We operate a very strict policy on missed appointments and you may be asked to leave Northgate Surgery if you miss two appointments without letting us know. The number of missed appointments is displayed in the waiting room to remind everyone of the time that is being wasted.

 
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