Noticeboard

PLEASE SEE OUR CORONAVIRUS TAB AT THE RIGHT HAND SIDE FOR ADDITIONAL INFORMATION TO HELP OUR PATIENTS

For the latest information on this year’s flu vaccination schedule, please click here.

2020/2021 Flu Season

 

Over 65 Flu Clinics

Out September clinics have all now been completed.  More dates for October will be posted here shortly

 

18 to 64 year old’s at Risk Clinic’s

We are still waiting for the delivery of our vaccines - apologies for this.  Dates of the clinics will be confirmed once we definitely have the vaccines in our possession

 

 

BUILDING WORK STARTS AT NORTHGATE - WARNING ABOUT CAR PARKING

On Monday 10 August 2020 the building work will finally start at the surgery.  This will involve a new roof and a mezzanine floor in reception to provide extra clinical rooms.  We will also be upgrading the patient toilets and existing clinical rooms as well as being newly decorated and carpeted in all communal areas.  This has been long-awaited and we hope that patients will be pleased with the results and it will make the surgery a nicer place to visit.  The project is approximately 18 weeks long and during this time the surgery will remain open but there will be no parking for patients at the surgery other than the disabled space.  This is to accommodate the builders requirements and to keep patients safe.  We would ask all patients to keep the disabled parking space clear for disabled badge users.  Patients parking at the surgery who are not using the disabled space will be asked to move their car.  Please use Morissons' car park.   We hope that the disruption will all be worth it and that you will bear with us.  Many thanks

Have you used our Practice since 23 March 2020? If so, please complete our survey: www.surveymonkey.co.uk/r/seeingGPinWF

RESULTS OF 2020 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce the we have scored equal to, or above the national and local average in ten out of eighteen areas.  Our best results were as follows :-

92% of patients find the reception team helpful

87% of patients waited 15 minutes or less to be seen

88% of patients said the professional they spoke to gave them enough time during their appointment

88% of patients said the professional they saw was good at listening

86% of patients said the professional they saw was good at treating them with care and concern

96% said they had trust in the professional they saw

91%  said their needs were met during their last appointment

84% of patients describe their overall experience as good

If you want to view the full report, go to www.gp-patient.co.uk

Obviously we are not complacent and always want to work hard to improve on our results so that the service we offer is the best it can be.  Thanks to our hard working team.

Face coverings when accessing GP practices in the Wakefield area

 We are asking all our patients to wear a face covering or something else that can cover the mouth and nose, such as a scarf, if you come to the surgery for an appointment.

 

The government is asking people not to buy medical grade masks so they can be saved for frontline health and care workers, and instead make their own face coverings at home.

 

You can use a simple scarf or bandana that ties behind your head or make your own ‘no-sew’ face coverings using the advice available online at the gov.uk website. Simply search for ‘face covering’. Face coverings are also available to buy in shops or online.

 

Face coverings should not be worn by children under three and people who would find wearing them difficult (such as people with breathing difficulties).

 

Clinicians that are seeing patients face-to-face may be wearing personal protective equipment (face mask/gloves/aprons). This is for your safety as well as theirs.

 

Further advice about wearing face coverings in enclosed spaces can be found here www.gov.uk/government/news/public-advised-to-cover-faces-in-enclosed-spaces

 

For the latest advice and information about coronavirus, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

If you have symptoms associated with coronavirus including a new continuous cough, loss of taste or smell and/or a high temperature, you are advised to stay at home for 7 days.  Please do not book a GP appointment or attend your GP practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.


During this time if you have any other medical needs please contact the surgery by telephone and your health needs will be assessed – this may lead to a face to face consultation if needed.

GP ONLINE CONSULTATIONS

We have a new system that allows patients to consult with the surgery online - this can be for an admin query such as a sick note or a clinical query.  Once you have logged the details of your request, a member of the surgery will contact you with a response.  PLEASE NOTE THAT THIS SYSTEM IS NOT TO BE USED FOR URGENT MEDICAL ISSUES.  To use the new system, please click on the blue box on the home page.  If you require any help using the new system, please contact a member of our administration team.  Using this system is particularly useful during the current coronavirus outbreak - it avoids you having to visit the surgery which protects you and our staff

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-service

 

GET YOURSELF ONLINE AND BEAT THE QUEUES!  If you need helping logging in with your password, please contact reception who will be able to help.

The law on how we process your personal data has changed.  There are new regulations called the General Data Protection Regulations (GDPR).  Please see our fair processing notice for adults and children under the Practice Policies tab on the right hand side.

Carers Packs.  We have put them together for Carers and the Elderly which contains a wealth of information on the services available to you.  To obtain a free copy of Northgate's carers pack enquire by telephone and we will send you one out.

PLEASE SEE BOTTOM OF PAGE FOR ONLINE SERVICES.

Young Person's Telephone Advice Clinic - On Wednesdays between 12.00 noon and 12.30pm we run a young person's (13-19 year old) telephone advice line for dedicated advice on any matter that you would like to discuss with someone clinical on a totally confidential basis.  Please feel free to contact reception during these times and someone will help you.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made to the Administration Department and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you wish to pursue an informal or formal complaint one of the Management team will be happy to talk to you - the Practice Manager, Alison Sugarman can be contacted on 01977 703635 or email alison.sugarman@nhs.net who will deal with your concerns appropriately.  Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Patient Access Policy

Please click here  to view our Patient Access Policy.

Fair Processing Policy

Please click here to access our Fair Processing Notice.  To view the children's notice please click here.   

Conflicts of Interests Policy

Each year we publish on our website details of any conflicts of interests staff who are in a position of authority might have.  Please see below details for each relevant person

Dr PatelDr VegaDr Riddett
Dr IbrahimDr KemshellDr Clark
Dr BrennanDr SeddonA Sugarman (P Manager)
R Fiddler (Assist P Manager)Mel BingleJayne Thomas

To view the Conflict of Interest Policy for Northgate Surgery please click here.

Pharmacists and Pharmacy Technicians

We have qualified pharmacists and pharmacy technicians working in the practice to support safe, effective and cost-effective prescribing. These healthcare professionals are all registered with the General Pharmaceutical Council and are a valuable resource in helping us maintain the best patient care around prescribing. In order to administer direct patient care, these professionals require access to patients’ clinical records. Each individual works in accordance with the Data Protection Act and Caldicott guidelines and have signed a confidentiality agreement.



 
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