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Noticeboard

FOR ANY PATIENTS WHO ARE ATTENDING THE SURGERY, PLEASE ENSURE YOU WEAR A FACE COVERING WHICH CAN INCLUDE A SCARF OR FACE MASK TO PROTECT YOURSELF AND OTHERS.  THANK YOU FOR YOUR HELP.

For the latest advice and information about coronavirus, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

PLEASE SEE OUR CORONAVIRUS TAB AT THE RIGHT HAND SIDE FOR ADDITIONAL INFORMATION TO HELP OUR PATIENTS

If you have symptoms associated with coronavirus including a new continuous cough, loss of taste or smell and/or a high temperature, you are advised to stay at home for 7 days.  Please do not book a GP appointment or attend your GP practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.


During this time if you have any other medical needs please contact the surgery by telephone and your health needs will be assessed – this may lead to a face to face consultation if needed.

GP ONLINE CONSULTATIONS

We have a new system that allows patients to consult with the surgery online - this can be for an admin query such as a sick note or a clinical query.  Once you have logged the details of your request, a member of the surgery will contact you with a response.  PLEASE NOTE THAT THIS SYSTEM IS NOT TO BE USED FOR URGENT MEDICAL ISSUES.  To use the new system, please click on the blue box on the home page.  If you require any help using the new system, please contact a member of our administration team.  Using this system is particularly useful during the current coronavirus outbreak - it avoids you having to visit the surgery which protects you and our staff

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-service

RESULTS OF 2019 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce the we have scored really highly in all areas and have improved on the previous year.  Our results are higher than the national and CCG averages in nearly all areas. The survey found that:-

95% of patients find the reception team helpful
97% of patients said the professional they saw was good at listening
97% said they had trust in the professional they saw
99%  said their needs were met during their last appointment

If you want to view the full report, go to www.gp-patient.co.uk

It is a very pleasing result and demonstrates the commitment of all the staff at Northgate.

GET YOURSELF ONLINE AND BEAT THE QUEUES!  If you need helping logging in with your password, please contact reception who will be able to help.

The law on how we process your personal data has changed.  There are new regulations called the General Data Protection Regulations (GDPR).  Please see our fair processing notice for adults and children under the Practice Policies tab on the right hand side.

Carers Packs.  We have put them together for Carers and the Elderly which contains a wealth of information on the services available to you.  To obtain a free copy of Northgate's carers pack enquire by telephone and we will send you one out.

PLEASE SEE BOTTOM OF PAGE FOR ONLINE SERVICES.

Young Person's Telephone Advice Clinic - On Wednesdays between 12.00 noon and 12.30pm we run a young person's (13-19 year old) telephone advice line for dedicated advice on any matter that you would like to discuss with someone clinical on a totally confidential basis.  Please feel free to contact reception during these times and someone will help you.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made to the Administration Department and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you wish to pursue an informal or formal complaint one of the Management team will be happy to talk to you - the Practice Manager, Alison Sugarman can be contacted on 01977 703635 or email alison.sugarman@nhs.net who will deal with your concerns appropriately.  Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Patient Access Policy

Please click here  to view our Patient Access Policy.

Fair Processing Policy

Please click here to access our Fair Processing Notice.  To view the children's notice please click here.   

Conflicts of Interests Policy

Each year we publish on our website details of any conflicts of interests staff who are in a position of authority might have.  Please see below details for each relevant person

Dr PatelDr VegaDr Riddett
Dr IbrahimDr KemshellDr Clark
Dr BrennanDr SeddonA Sugarman (P Manager)
R Fiddler (Assist P Manager)Mel BingleJayne Thomas

To view the Conflict of Interest Policy for Northgate Surgery please click here.

Pharmacists and Pharmacy Technicians

We have qualified pharmacists and pharmacy technicians working in the practice to support safe, effective and cost-effective prescribing. These healthcare professionals are all registered with the General Pharmaceutical Council and are a valuable resource in helping us maintain the best patient care around prescribing. In order to administer direct patient care, these professionals require access to patients’ clinical records. Each individual works in accordance with the Data Protection Act and Caldicott guidelines and have signed a confidentiality agreement.



 
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