Noticeboard

Please be aware that our lift is out of service until the 20th October.  Sorry for any inconvenience caused.

Face coverings when accessing GP practices in the Wakefield area

 We are asking all our patients to wear a face covering or something else that can cover the mouth and nose, such as a scarf, if you come to the surgery for an appointment.

 

The government is asking people not to buy medical grade masks so they can be saved for frontline health and care workers, and instead make their own face coverings at home.

 

You can use a simple scarf or bandana that ties behind your head or make your own ‘no-sew’ face coverings using the advice available online at the gov.uk website. Simply search for ‘face covering’. Face coverings are also available to buy in shops or online.

 

Face coverings should not be worn by children under three and people who would find wearing them difficult (such as people with breathing difficulties).

 

Clinicians that are seeing patients face-to-face may be wearing personal protective equipment (face mask/gloves/aprons). This is for your safety as well as theirs.

 

Further advice about wearing face coverings in enclosed spaces can be found here www.gov.uk/government/news/public-advised-to-cover-faces-in-enclosed-spaces

PLEASE SEE OUR CORONAVIRUS TAB AT THE RIGHT HAND SIDE FOR ADDITIONAL INFORMATION TO HELP OUR PATIENTS

For the latest information on this year’s flu vaccination schedule, please click here.

2020/2021 Flu Season

 

65 and over Flu Clinics

Thursday 15th October 2-3pm - now full

 

18 to 64 year old’s at Risk Clinics

Thursday 8th October 7-8am

Monday 12th October 4.30-5.30pm

Thursday 15th October 7-8am

Tuesday 20th October 4.30-5.30pm

Wednesday 21st October 7-8am

Thursday 22nd October 7-8am

 

 

 

BUILDING WORK STARTS AT NORTHGATE - WARNING ABOUT CAR PARKING

On Monday 10 August 2020 the building work will finally start at the surgery.  This will involve a new roof and a mezzanine floor in reception to provide extra clinical rooms.  We will also be upgrading the patient toilets and existing clinical rooms as well as being newly decorated and carpeted in all communal areas.  This has been long-awaited and we hope that patients will be pleased with the results and it will make the surgery a nicer place to visit.  The project is approximately 18 weeks long and during this time the surgery will remain open but there will be no parking for patients at the surgery other than the disabled space.  This is to accommodate the builders requirements and to keep patients safe.  We would ask all patients to keep the disabled parking space clear for disabled badge users.  Patients parking at the surgery who are not using the disabled space will be asked to move their car.  Please use Morissons' car park.   We hope that the disruption will all be worth it and that you will bear with us.  Many thanks

RESULTS OF 2020 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce the we have scored equal to, or above the national and local average in ten out of eighteen areas.  Our best results were as follows :-

92% of patients find the reception team helpful

87% of patients waited 15 minutes or less to be seen

88% of patients said the professional they spoke to gave them enough time during their appointment

88% of patients said the professional they saw was good at listening

86% of patients said the professional they saw was good at treating them with care and concern

96% said they had trust in the professional they saw

91%  said their needs were met during their last appointment

84% of patients describe their overall experience as good

If you want to view the full report, go to www.gp-patient.co.uk

Obviously we are not complacent and always want to work hard to improve on our results so that the service we offer is the best it can be.  Thanks to our hard working team.

 

GP ONLINE CONSULTATIONS

We have a new system that allows patients to consult with the surgery online - this can be for an admin query such as a sick note or a clinical query.  Once you have logged the details of your request, a member of the surgery will contact you with a response.  PLEASE NOTE THAT THIS SYSTEM IS NOT TO BE USED FOR URGENT MEDICAL ISSUES.  To use the new system, please click on the blue box on the home page.  If you require any help using the new system, please contact a member of our administration team.  Using this system is particularly useful during the current coronavirus outbreak - it avoids you having to visit the surgery which protects you and our staff

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-service

 

GET YOURSELF ONLINE AND BEAT THE QUEUES!  If you need helping logging in with your password, please contact reception who will be able to help.

The law on how we process your personal data has changed.  There are new regulations called the General Data Protection Regulations (GDPR).  Please see our fair processing notice for adults and children under the Practice Policies tab on the right hand side.

Carers Packs.  We have put them together for Carers and the Elderly which contains a wealth of information on the services available to you.  To obtain a free copy of Northgate's carers pack enquire by telephone and we will send you one out.

PLEASE SEE BOTTOM OF PAGE FOR ONLINE SERVICES.

Young Person's Telephone Advice Clinic - On Wednesdays between 12.00 noon and 12.30pm we run a young person's (13-19 year old) telephone advice line for dedicated advice on any matter that you would like to discuss with someone clinical on a totally confidential basis.  Please feel free to contact reception during these times and someone will help you.

Coronavirus - Latest Information

Northgate Surgery is open and if you need to see your GP, please ring us on 01977 703635 or see below for further details on how the surgery is operating in order to help stop the spread of coronavirus.  You can also call NHS111. 

To view the Wakefield Get Tested poster, click Here.

 

For the latest advice and information about coronavirus, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

For the latest guidance for people who are Clinically Extremely Vulnerable (previously on the Shielded Patient List), please click here.

If you have symptoms associated with coronavirus including a new continuous cough, loss of taste or smell and/or a high temperature, please do not book a GP appointment or attend your GP practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.


During this time if you have any other medical needs please contact the surgery by telephone and your health needs will be assessed – this may lead to a face to face consultation if needed.

GP ONLINE CONSULTATIONS

We have a new system that allows patients to consult with the surgery online - this can be for an admin query such as a sick note or a clinical query.  Once you have logged the details of your request, a member of the surgery will contact you with a response.  PLEASE NOTE THAT THIS SYSTEM IS NOT TO BE USED FOR URGENT MEDICAL ISSUES.  To use the new system, please click on the blue box on the home page.  If you require any help using the new system, please contact a member of our administration team.  Using this system is particularly useful during the current coronavirus outbreak - it avoids you having to visit the surgery which protects you and our staff

When cancers are picked up early, there is a much better chance of a cure. It is important to come forward if you think you have symptoms of cancer.  The NHS is still here for you. Click on the link below:-

https://twitter.com/NHSEngland/status/1296714927877611520?s=20

If you would like to volunteer for the national trials to find a vaccine for COVID-19, please click the link below:-

https://www.nhs.uk/conditions/coronavirus-covid-19/research/coronavirus-vaccine-research/

There is support for patients recovering from COVID-19: https://www.yourcovidrecovery.nhs.uk/

Wakefield COVID testing service

The new local testing service is available for all residents in the Wakefield district. The Wakefield COVID-19 Testing Service is available Monday to Friday and will support the booking of appointments at a Mobile Testing Unit or if the individual cannot access the national testing scheme, cannot get there safely, or is too ill to travel, will arrange for a testing kit to be taken to and transported from their home address.

 

Tests are also available for vulnerable patients with symptoms of COVID who are residents in the Wakefield district who cannot get to a mobile testing site. If you have symptoms and need support to book a test please ring 01924 224497.  This is a self-swabbing service and patients will need to be able to undertake the swab themselves or have another householder or carer available to do the swabbing for them.

The service is available for anyone aged 5 upwards for self/carer swabbing.

Mental Health Support Line
This free 24/7 helpline provides mental health support for anyone registered with a GP in Kirklees, Calderdale, Wakefield and Barnsley.
The service supports people who are:
 At risk of developing mental health problems.
 Diagnosed with common mental health problems.
 Known to mental health services.
 Experiencing mental health distress.
 Seeking information, advice and support.
The service provides a listening ear, emotional support and guidance to other services for both individuals and their carers.
The 24 hour, seven days a week telephone number is: FREEPHONE 0800 183 0558

Wakefield and District Bereavement Support Service
This service, which went live on 1 July, is being delivered by the Prince of Wales Hospice and is for any bereaved adult living in the Wakefield District. People can refer themselves or be referred by any health and social care professional. They will be helped to find ways of coping and living with grief following the death of a significant other. The number is 01977 781452 and more information can be found at
https://www.wakefieldccg.nhs.uk/home/patient-in-wakefield/local-services/wakefield-anddistrict-bereavement-support-service/

 

Please click here to read our Covid-19 Privacy Notice.  Please click here to read our Covid-19 transparency notice.

Please click here for the supplementary privacy notice for your summary care record.

Are you aged 13-19 years old?  Click here to see age related guidance on what the surgery and other organisations can offer you.

IMPORTANT NOTICE REGARDING CHANGES TO OPERATING PROCEDURES AT NORTHGATE SURGERY

Important information about the coronavirus (COVID-19)
The NHS in Wakefield and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
If you have any symptoms associated with coronavirus including a new continuous cough, loss of sense of smell or taste and / or a high temperature, please do not book a GP appointment or attend your GP practice.
Please follow the latest guidance on self-solation which can be found at www.nhs.uk/coronavirus


If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
During this time if you have any other medical needs please contact the surgery by telephone and your health needs will be assessed – this may lead to a face to face consultation if needed. Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus. In order to protect our patients and staff and we are asking our patients support with this.

 What does this mean for you?

Appointments:

We need to closely monitor the number of patients attending the Practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. (Patients who are unwilling to give a member of staff a reason for needing a face to face appointment will be refused one.) A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone. You will be asked some screening questions to minimise the risk. If the clinician deems that you require a face to face appointment, one will be arranged. Please co-operate with any instructions you are given and be aware the member of staff you see may be wearing protective equipment in your consultation.

Online Appointments

We have a new online system called GP Online which allows patients to have an online consultation with the surgery without attending in person or having to wait in the telephone queue. You can use this system to make an admin enquiry eg about a sick note, or a clinical enquiry. PLEASE NOTE THIS SYSTEM SHOULD NOT BE USED FOR URGENT MEDICAL ISSUES. Once you have logged your query, someone from the surgery will contact you either the same day or the next day, depending upon the time you log the enquiry. Please click on the blue link on the home page of our website and try it for yourself! This system is particularly useful during this coronavirus outbreak as it avoids you having to come to the surgery in person.

Prescriptions, Referral Letters and Sick Notes

If you are collecting any of these from the surgery, please get a WELL person to collect them. Sick notes can be e-mailed to you or your employer and this is the safest way.

 This is an ideal time to register for online prescriptions and to nominate a pharmacy for us to send your prescription to. This way there is no need for you to risk visiting the surgery. Please ask any member of staff for details.


NHS Diabetes Advice helpline NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice. Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes. You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.

Rescue pack requests - Covid-19


We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). We are not currently changing our usual advice about emergency supplies of antibiotics and steroids. The main reason for this is that we understand neither would help in the early stages of a COVID-19 (coronavirus) infection and people might delay seeking advice if they became increasingly short of breath.

We are getting increased demand for inhalers from people who have not had inhalers for several years. This is not recommended and inhalers should only be restarted if your symptoms have returned. Please only request inhalers if you are currently using them and please visit Asthma UK www.asthma.org.uk or British Lung Foundation www.blf.org.uk for further information. We would also like to reassure you that the large majority of people, even with underlying risk factors, will have a mild to moderate illness and recover well. Information on COVID-19 can be found online at nhs.uk/coronavirus

Please click here for guidance and information about how to support people with dementia and their carers 

http://www.yhscn.nhs.uk/mental-health-clinic/Dementia.php

Do you need non-medical support during the current COVID-19 Outbreak?

 

Live Well Wakefield is a social prescribing service that links adults 18+, registered with a Wakefield GP - like ours, with non-medical support in the local area.

During the current COVID-19 outbreak they’re still accepting social prescribing referrals and are also encouraging referrals from our vulnerable patients who have no support to access shopping, medication delivery and/or befriending support. They can also support you with information on up to date safety advice and help you to access additional support services as appropriate during this time.

 

Information on their standard service and what ‘Social Prescribing’ is, can be found on their website: https://www.livewellwakefield.nhs.uk/ (click on the topic boxes)

At present Live Well Wakefield is unable to offer face to face appointments but all assessments will be completed over phone/email or with a family member if appropriate to ensure they can continue to support all.

To refer yourself – complete their online form https://www.livewellwakefield.nhs.uk/referrals/new , call them on 07881595448 or message them on Facebook @LiveWellWakefield.  Please mention you have been referred by your GP.

Please find the information poster below for Parents.

Parents info for Covid19 and if to visit A+E



 
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