Noticeboard

Face coverings when accessing GP practices in the Wakefield area

 We are asking all our patients to wear a face covering or something else that can cover the mouth and nose, such as a scarf, if you come to the surgery for an appointment.

 

The government is asking people not to buy medical grade masks so they can be saved for frontline health and care workers, and instead make their own face coverings at home.

 

You can use a simple scarf or bandana that ties behind your head or make your own ‘no-sew’ face coverings using the advice available online at the gov.uk website. Simply search for ‘face covering’. Face coverings are also available to buy in shops or online.

 

Face coverings should not be worn by children under three and people who would find wearing them difficult (such as people with breathing difficulties).

 

Clinicians that are seeing patients face-to-face may be wearing personal protective equipment (face mask/gloves/aprons). This is for your safety as well as theirs.

 

Further advice about wearing face coverings in enclosed spaces can be found here www.gov.uk/government/news/public-advised-to-cover-faces-in-enclosed-spaces

PLEASE SEE OUR CORONAVIRUS TAB AT THE RIGHT HAND SIDE FOR ADDITIONAL INFORMATION TO HELP OUR PATIENTS

For the latest information on this year’s flu vaccination schedule, please click here.

2020/2021 Flu Season

 

65 and over Flu Clinics

More clinics coming soon

 

18 to 64 year old’s at Risk Clinics

Tuesday 27th October 4.30-5.30pm

Thursday 29th October 7am-8am

 

 

 

BUILDING WORK STARTS AT NORTHGATE - WARNING ABOUT CAR PARKING

On Monday 10 August 2020 the building work will finally start at the surgery.  This will involve a new roof and a mezzanine floor in reception to provide extra clinical rooms.  We will also be upgrading the patient toilets and existing clinical rooms as well as being newly decorated and carpeted in all communal areas.  This has been long-awaited and we hope that patients will be pleased with the results and it will make the surgery a nicer place to visit.  The project is approximately 18 weeks long and during this time the surgery will remain open but there will be no parking for patients at the surgery other than the disabled space.  This is to accommodate the builders requirements and to keep patients safe.  We would ask all patients to keep the disabled parking space clear for disabled badge users.  Patients parking at the surgery who are not using the disabled space will be asked to move their car.  Please use Morissons' car park.   We hope that the disruption will all be worth it and that you will bear with us.  Many thanks

RESULTS OF 2020 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce the we have scored equal to, or above the national and local average in ten out of eighteen areas.  Our best results were as follows :-

92% of patients find the reception team helpful

87% of patients waited 15 minutes or less to be seen

88% of patients said the professional they spoke to gave them enough time during their appointment

88% of patients said the professional they saw was good at listening

86% of patients said the professional they saw was good at treating them with care and concern

96% said they had trust in the professional they saw

91%  said their needs were met during their last appointment

84% of patients describe their overall experience as good

If you want to view the full report, go to www.gp-patient.co.uk

Obviously we are not complacent and always want to work hard to improve on our results so that the service we offer is the best it can be.  Thanks to our hard working team.

 

GP ONLINE CONSULTATIONS

We have a new system that allows patients to consult with the surgery online - this can be for an admin query such as a sick note or a clinical query.  Once you have logged the details of your request, a member of the surgery will contact you with a response.  PLEASE NOTE THAT THIS SYSTEM IS NOT TO BE USED FOR URGENT MEDICAL ISSUES.  To use the new system, please click on the blue box on the home page.  If you require any help using the new system, please contact a member of our administration team.  Using this system is particularly useful during the current coronavirus outbreak - it avoids you having to visit the surgery which protects you and our staff

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-service

 

GET YOURSELF ONLINE AND BEAT THE QUEUES!  If you need helping logging in with your password, please contact reception who will be able to help.

The law on how we process your personal data has changed.  There are new regulations called the General Data Protection Regulations (GDPR).  Please see our fair processing notice for adults and children under the Practice Policies tab on the right hand side.

Carers Packs.  We have put them together for Carers and the Elderly which contains a wealth of information on the services available to you.  To obtain a free copy of Northgate's carers pack enquire by telephone and we will send you one out.

PLEASE SEE BOTTOM OF PAGE FOR ONLINE SERVICES.

Young Person's Telephone Advice Clinic - On Wednesdays between 12.00 noon and 12.30pm we run a young person's (13-19 year old) telephone advice line for dedicated advice on any matter that you would like to discuss with someone clinical on a totally confidential basis.  Please feel free to contact reception during these times and someone will help you.

Patients’ Charter

Our Patients’ Charter is a modern device to help ensure the maintenance of our traditional good service and its future enhancement.

We commit ourselves to a level of service you can reasonably expect and advise how you can help.

We hope we will often exceed the standard set. If, occasionally, we do not achieve it, you are entitled to know why.

It does not cover everything and may seem obvious in parts. It makes a start in the use of up-to-date methods of quality control and clarifies our provision of care.

Under Our Patients’ Charter You can expect:

  • To be greeted in a friendly and courteous manner
  • That the premises will be clean, tidy and comfortable and that easy access for disabled and elderly patients will be provided
  • Our staff will wear name badges so that you can identify the person you are speaking to
  • To be offered an urgent appointment with an unspecified Doctor the same day.
  • The Doctors aim to see you within 30 minutes of your appointment time. Should there be a delay an explanation will be given.
  • To be offered a health check if you are a new patient
  • A repeat prescription to be ready for collection after 2 working days. (Saturday and Sunday not included)

Patients Have Responsibilities Too

  • To treat Doctors and staff in a reasonable and courteous manner, we operate a zero tolerance policy towards violence or aggression. If this is not adhered to patients will be removed from our list.  
  • To make every effort to be punctual for your appointment and cancel if you are unable to attend. We operate a very strict policy on missed appointments. If you miss 2 appointment it is likely that you will be asked to leave our list.
  • To book more than 1 appointment if you have more than one problem or if you wish other members of your family to be seen
  • To call before 11.00am if you require the G.P. to make a home visit
  • To make sure the Doctor knows how to find your home
  • To inform us of any change of address
  • Accompany children aged less than 16 years when they are consulting with a health care professional
  • Ensure that your family is fully immunised
  • All new patients have a health check on registration. Always see the Doctor or Nurse at advised intervals for your medication reviews

Patients Newsletter

We have a new tab which will display all our our current and past newsletters. 



 
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