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Noticeboard

PLEASE SEE OUR CORONAVIRUS TAB AT THE RIGHT HAND SIDE FOR ADDITIONAL INFORMATION TO HELP OUR PATIENTS

BUILDING WORK STARTS AT NORTHGATE - WARNING ABOUT CAR PARKING

On Monday 10 August 2020 the building work will finally start at the surgery.  This will involve a new roof and a mezzanine floor in reception to provide extra clinical rooms.  We will also be upgrading the patient toilets and existing clinical rooms as well as being newly decorated and carpeted in all communal areas.  This has been long-awaited and we hope that patients will be pleased with the results and it will make the surgery a nicer place to visit.  The project is approximately 18 weeks long and during this time the surgery will remain open but there will be no parking for patients at the surgery other than the disabled space.  This is to accommodate the builders requirements and to keep patients safe.  We would ask all patients to keep the disabled parking space clear for disabled badge users.  Patients parking at the surgery who are not using the disabled space will be asked to move their car.  Please use Morissons' car park.   We hope that the disruption will all be worth it and that you will bear with us.  Many thanks

Have you used our Practice since 23 March 2020? If so, please complete our survey: www.surveymonkey.co.uk/r/seeingGPinWF

RESULTS OF 2020 PATIENT SURVEY

The national patient survey results are out and we are pleased to announce the we have scored equal to, or above the national and local average in ten out of eighteen areas.  Our best results were as follows :-

92% of patients find the reception team helpful

87% of patients waited 15 minutes or less to be seen

88% of patients said the professional they spoke to gave them enough time during their appointment

88% of patients said the professional they saw was good at listening

86% of patients said the professional they saw was good at treating them with care and concern

96% said they had trust in the professional they saw

91%  said their needs were met during their last appointment

84% of patients describe their overall experience as good

If you want to view the full report, go to www.gp-patient.co.uk

Obviously we are not complacent and always want to work hard to improve on our results so that the service we offer is the best it can be.  Thanks to our hard working team.

Face coverings when accessing GP practices in the Wakefield area

 We are asking all our patients to wear a face covering or something else that can cover the mouth and nose, such as a scarf, if you come to the surgery for an appointment.

 

The government is asking people not to buy medical grade masks so they can be saved for frontline health and care workers, and instead make their own face coverings at home.

 

You can use a simple scarf or bandana that ties behind your head or make your own ‘no-sew’ face coverings using the advice available online at the gov.uk website. Simply search for ‘face covering’. Face coverings are also available to buy in shops or online.

 

Face coverings should not be worn by children under three and people who would find wearing them difficult (such as people with breathing difficulties).

 

Clinicians that are seeing patients face-to-face may be wearing personal protective equipment (face mask/gloves/aprons). This is for your safety as well as theirs.

 

Further advice about wearing face coverings in enclosed spaces can be found here www.gov.uk/government/news/public-advised-to-cover-faces-in-enclosed-spaces

 

For the latest advice and information about coronavirus, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

If you have symptoms associated with coronavirus including a new continuous cough, loss of taste or smell and/or a high temperature, you are advised to stay at home for 7 days.  Please do not book a GP appointment or attend your GP practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.


During this time if you have any other medical needs please contact the surgery by telephone and your health needs will be assessed – this may lead to a face to face consultation if needed.

GP ONLINE CONSULTATIONS

We have a new system that allows patients to consult with the surgery online - this can be for an admin query such as a sick note or a clinical query.  Once you have logged the details of your request, a member of the surgery will contact you with a response.  PLEASE NOTE THAT THIS SYSTEM IS NOT TO BE USED FOR URGENT MEDICAL ISSUES.  To use the new system, please click on the blue box on the home page.  If you require any help using the new system, please contact a member of our administration team.  Using this system is particularly useful during the current coronavirus outbreak - it avoids you having to visit the surgery which protects you and our staff

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS Digital website.

https://digital.nhs.uk/services/electronic-prescription-service

 

GET YOURSELF ONLINE AND BEAT THE QUEUES!  If you need helping logging in with your password, please contact reception who will be able to help.

The law on how we process your personal data has changed.  There are new regulations called the General Data Protection Regulations (GDPR).  Please see our fair processing notice for adults and children under the Practice Policies tab on the right hand side.

Carers Packs.  We have put them together for Carers and the Elderly which contains a wealth of information on the services available to you.  To obtain a free copy of Northgate's carers pack enquire by telephone and we will send you one out.

PLEASE SEE BOTTOM OF PAGE FOR ONLINE SERVICES.

Young Person's Telephone Advice Clinic - On Wednesdays between 12.00 noon and 12.30pm we run a young person's (13-19 year old) telephone advice line for dedicated advice on any matter that you would like to discuss with someone clinical on a totally confidential basis.  Please feel free to contact reception during these times and someone will help you.

Clinics & Services

Blood Tests  

If the doctor requests a blood test this can be done by making an appointment with the phlebotomist and will be carried out here in the surgery.  We also have two drop-in blood clinics on Mondays and Tuesdays which start at 8.05 and finish at 11.00am. No appointment is necessary.  Please do not arrive before this time as booking in does not start before this.

Cervical Smears

These are easily available during normal surgeries (please tell us when you book). Our Nursing Team is available to administer this test. Smears should be carried out every 3 or 5 years dependant on age. We also have an early morning smear clinic on Wednesdays between 7.00am and 8.00am.

Child Health

Children see the Doctors as usual for illness advice. Dr Davenport runs a six week baby clinic for mother and baby on a weekly basis.

Health Checks

If you are aged 40 to 74 years and are not already on the chronic disease register, we will provide a health examination. This checks that some of your body's most important systems are running smoothly. You will be invited for a health check over the next few years or you can telephone the surgery to book in.  

If you are 75 years or over and do not attend the surgery for a regular review, our Health Care Assistants will check your blood pressure, weight, urine and talk to you about any health issues you may have.  Please contact reception if you wish to book

Heart Risk Screening

The Nursing Team performs checks which help us to assess your risk of coronary artery disease and offer preventative advice. Please ask for details.

Immunisations

Protection for the whole family is encouraged. This includes routine childhood scheduled vaccinations and clinics are held twice a week.  We also provide routine vaccinations for influenza, shingles and pneumonia as well as taking part in a wide range other government immunisation schemes.  Please ask for further details.

Family Planning

All the partners provide contraceptive advice and services. This is usually within the normal surgeries for confidentiality and convenience. “Coil” and implant fittings are carried out by pre-arrangement in our weekly family planning clinics.

Foreign Travel

Advice and immunisation may be necessary if you are travelling outside Northern Europe or North America. Enquire at reception at least nine weeks before you travel.

Maternity Services

All the partners offer full care in pregnancy and childbirth (with consultant referral if appropriate). It is wise to make some checks if you are planning a pregnancy e.g. immunity against Rubella and there may be some dietary and other lifestyle issues to consider. Appointments can be made for pre-pregnancy advice within our normal clinics.

Young Person's Telephone Advice Clinic

On Wednesdays between 12.00 noon and 12.30 pm we run a young person's (13-19 year old) telephone advice line for dedicated advice on any matter that you would like to discuss with someone clinical on a totally confidential basis.  Please feel free to contact reception during these times and someone will help you.

Minor Surgery

We run two minor surgery sessions a week which can be booked in to following a consultation with your GP.

Diabetic Clinic

We run a diabetic clinic on a weekly basis with our specialist diabetic team who carry out annual reviews and will assist patients with the management of their condition.

Additional services run from the Practice

We are able to offer patients access to physiotherapy, ultrasound, audiology and endoscopy services within Northgate Surgery.  These are following consultation with your GP and referral.

 
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