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Noticeboard

Please click this link to see information on coping with the heatwave.

The law on how we process your personal data has changed.  There are new regulations called the General Data Protection Regulations (GDPR).  Please see our fair processing notice for adults and children under the Practice Policies tab on the right hand side.

Carers Packs.  We have put them together for Carers and the Elderly which contains a wealth of information on the services available to you.  To obtain a free copy of Northgate's carers pack enquire at Reception.

Wi-Fi is now available for patients in the waiting area to allow easy access to a range of NHS Health mobile apps.  No password is needed.  Simply connect to the Wi-Fi called ‘NHS Wi-Fi’ and follow the registration steps.  Unfortunately we are not able to help with configuration or fixing issues with your device.

Free call blockers will be available to any person living with dementia that is currently receiving scam or nuisance calls.

To get a FREE call-blocking device YES should be answered to the following:

  1. Do you or the person you are applying for receive nuisance and scam calls?

  2. Does the person who would like the call blocker have dementia? 

If you answered yes to the above then please apply at:

www.friendsagainstscams.org.uk/callblocker

PLEASE SEE BOTTOM OF PAGE FOR ONLINE SERVICES.

PLEASE SEE THE PRESCRIPTION TAB FOR CHANGES TO THE WAY THAT YOU ORDER REPEAT PRESCRIPTIONS.

Young Person's Telephone Advice Clinic - On Wednesdays between 12.00 noon and 12.30pm we run a young person's (13-19 year old) telephone advice line for dedicated advice on any matter that you would like to discuss with someone clinical on a totally confidential basis.  Please feel free to contact reception during these times and someone will help you.

ALL PATIENTS AT THIS PRACTICE HAVE A NAMED GP. IF YOU WOULD LIKE TO KNOW THE NAME OF YOUR GP PLEASE ASK AT RECEPTION OR DURING YOUR NEXT CONSULTATION.

Practice Management

Alison Sugarman

Practice Manager

Sharon Crouch

Assistant Practice Manager

The Practice Manager and Deputy Practice Manager are involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. They support the GPs and other medical professionals with delivering patient services and also help to develop extended services to enhance patient care.

Administration

Administration

The administration team deal with a wide variety of paperwork that comes in to the Practice. They handle requests from solicitors for medical records and medical reports for employers as well as dealing with the registration of new patients and the processing of all clinical letters from hospitals and other places of care. They also co-ordinate the chronic disease review clinics.

Results

This Results Clerk is responsible for giving out test results to Patients. They also remind Patients of any repeat tests that they may require.

Prescriptions

The Prescription Clerk deals with all the repeat prescriptions that you may need, including on-line requests. She also reminds patients when a medication review is due.

Endoscopy

We also host endoscopy and sigmoidoscopy clinics that are held several times a week. Patients do not have to be a patient of this Practice to come to us for an investigation. The clerical team at Northgate help to run the administration of these clinics in conjunction with the main booking office in Leeds. The Clerks are in charge of processing clinics and rebooking patients that may need a further appointment. We are proud to say that the facility at Northgate Surgery has recently received JAG accreditation which is not easily achievable and is confirmation of a high standard of excellence.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and direct you to the right person depending on your health issue or query. Receptionists make routine appointments with the GPs and nurses.

Secretaries

The secretarial team deal with all general correspondence between patients and the Doctors as well as referrals to Consultants (both private and NHS) and medical reports. They also deal with general enquiries relating to the Choose and Book appointment service and chase up any letters that a Doctor may need in relation to your care. The Secretaries also help book, cancel and re-arrange appointments should you need any help.

 
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