PLEASE NOTE: CHANGES TO SERVICES EFFECTIVE 1ST NOVEMBER 2016
NHS Wakefield CCG and your practice is committed to improving the overall management of repeat prescribing systems and processes, particularly focusing on improving patient safety by making changes to how repeat prescriptions are ordered by the majority of patients.
From 1st November 2016, patients will be required to order their repeat medicines directly from their GP practice. This decision has been made by the CCG’s Clinical Cabinet, which has membership of local GP clinical leaders that represent all 40 of Wakefield’s GP practices.
Please note there is a period of grace until the 31st of January 2017 to allow you to arrange alternative ways to order your repeat prescription.
From the start of the new system, community pharmacies, online pharmacies and other dispensing contractors (which include appliance contractors) will no longer be able to order repeat prescriptions on your behalf. Repeat prescription orders will need to be made by yourself, a relative or carer directly from your GP surgery. Repeat prescriptions can be ordered in the following ways:
Online ordering – Recommended. This is an easy and simple way. Patients are encouraged to sign up for online ordering. To sign up you are required to produce photographic identification such as your passport; driving license or a bus pass to the GP practice. You will then be issued a personalised online log in and a password which should only be used by you to access your repeat orders (If you require a family member or carer’s assistance when ordering please highlight this to the practice staff when registering). This is a very straight forward process and will allow you to access your repeat orders at a time convenient to you, 24 hours a day
In person at the surgery (using the white tear off slip on the right hand side of the previous prescription )
Via post (using the white tear off slip on the right hand side of the previous prescription)
If you or someone you know requires assistance when ordering repeat prescriptions, then please enquire in your GP practice today. These patients will receive support to access help.
By encouraging all patients that have the ability to order their own repeat prescriptions, time will be freed up in pharmacies to focus on those patients needing additional assistance with their medicines. It will also offer you, as the patient, full control over which prescription items are issued each month. This will help to avoid over ordering and stockpiling of your prescription medicines.
Please note that the collection, dispensing and delivery of your prescription from community pharmacies, online pharmacies and appliance contractors will remain the same, it is only the ordering process that will change.
Please allow time for your repeat prescription to be processed.
Your GP practice will require at least 2 working days to issue your repeat prescription. Your pharmacy or appliance contractor will then need a further 1 -2 working days to dispense your repeat medication as they may need to order in any items that they do not have in stock.
We would recommend ordering your repeat medications 7 days before your previous supply is due to run out
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. Patients using online prescription ordering must also note that you will not be able to order repeat medication if a medication review is due. Once you have had your review you will be able to access online services.