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Noticeboard

Please click this link to see information on coping with the heatwave.

The law on how we process your personal data has changed.  There are new regulations called the General Data Protection Regulations (GDPR).  Please see our fair processing notice for adults and children under the Practice Policies tab on the right hand side.

Carers Packs.  We have put them together for Carers and the Elderly which contains a wealth of information on the services available to you.  To obtain a free copy of Northgate's carers pack enquire at Reception.

Wi-Fi is now available for patients in the waiting area to allow easy access to a range of NHS Health mobile apps.  No password is needed.  Simply connect to the Wi-Fi called ‘NHS Wi-Fi’ and follow the registration steps.  Unfortunately we are not able to help with configuration or fixing issues with your device.

Free call blockers will be available to any person living with dementia that is currently receiving scam or nuisance calls.

To get a FREE call-blocking device YES should be answered to the following:

  1. Do you or the person you are applying for receive nuisance and scam calls?

  2. Does the person who would like the call blocker have dementia? 

If you answered yes to the above then please apply at:

www.friendsagainstscams.org.uk/callblocker

PLEASE SEE BOTTOM OF PAGE FOR ONLINE SERVICES.

PLEASE SEE THE PRESCRIPTION TAB FOR CHANGES TO THE WAY THAT YOU ORDER REPEAT PRESCRIPTIONS.

Young Person's Telephone Advice Clinic - On Wednesdays between 12.00 noon and 12.30pm we run a young person's (13-19 year old) telephone advice line for dedicated advice on any matter that you would like to discuss with someone clinical on a totally confidential basis.  Please feel free to contact reception during these times and someone will help you.

ALL PATIENTS AT THIS PRACTICE HAVE A NAMED GP. IF YOU WOULD LIKE TO KNOW THE NAME OF YOUR GP PLEASE ASK AT RECEPTION OR DURING YOUR NEXT CONSULTATION.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made to the Administration Department and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you wish to pursue an informal or formal complaint one of the Management team will be happy to talk to you - the Practice Manager, Alison Sugarman or the Deputy Practice Manager, Sharon Crouch  can be contacted on 01977 703635 or email alison.sugarman@wakefieldccg.nhs.uk who will deal with your concerns appropriately.  Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Patient Access Policy

Please click here  to view our Patient Access Policy.

Fair Processing Policy

Please click here to access our Fair Processing Notice.  To view the children's notice please click here. 

Conflicts of Interests Policy

Each year we publish on our website details of any conflicts of interests staff who are in a position of authority might have.  Please see below details for each relevant person

Dr DavenportDr PatelDr Kemshell
Dr VegaDr RiddettDr Ibrahim
Dr ClarkDr BrennanAlison Sugarman (Practice Manager)
Sharon Crouch (Assistant Practice Manager)Sister Mel Bingle (Nurse Lead)

To view the Conflict of Interest Policy for Northgate Surgery please click here.

Pharmacists and Pharmacy Technicians

We have qualified pharmacists and pharmacy technicians working in the practice to support safe, effective and cost-effective prescribing. These healthcare professionals are all registered with the General Pharmaceutical Council and are a valuable resource in helping us maintain the best patient care around prescribing. In order to administer direct patient care, these professionals require access to patients’ clinical records. Each individual works in accordance with the Data Protection Act and Caldicott guidelines and have signed a confidentiality agreement.



 
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