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Noticeboard

Please click here to view our Flu Vaccination timetable.

Notice of Building Works to our Endoscopy Unit

We will be shortly commencing work to the endoscopy unit of Northgate Surgery – these are rooms based on the ground floor of the surgery.  It is a self-contained area of the surgery and so it should not cause a lot of disruption to patients attending for GP appointments and for service users of physiotherapy, ultrasound and audiology.  The builders will be using an entrance off the main entrance corridor to access the rooms they are working on but there may be some unforeseen disruption to the waiting room as the work gets underway.   

The car park will also be affected as the builders require somewhere to store equipment and somewhere to dispose of rubbish, hence there is likely to be a skip in the car park.  Please wherever possible use Morrisons’ car park as room will be even more limited in our car park and this may make you late for your appointment.

The estimated start date for the works is 17th September and they are likely to take 4 weeks.

Appointments for endoscopy will be scheduled to fit round this work.

Please click this link to see information on coping with the heatwave.

The law on how we process your personal data has changed.  There are new regulations called the General Data Protection Regulations (GDPR).  Please see our fair processing notice for adults and children under the Practice Policies tab on the right hand side.

Carers Packs.  We have put them together for Carers and the Elderly which contains a wealth of information on the services available to you.  To obtain a free copy of Northgate's carers pack enquire at Reception.

Wi-Fi is now available for patients in the waiting area to allow easy access to a range of NHS Health mobile apps.  No password is needed.  Simply connect to the Wi-Fi called ‘NHS Wi-Fi’ and follow the registration steps.  Unfortunately we are not able to help with configuration or fixing issues with your device.

Free call blockers will be available to any person living with dementia that is currently receiving scam or nuisance calls.

To get a FREE call-blocking device YES should be answered to the following:

  1. Do you or the person you are applying for receive nuisance and scam calls?

  2. Does the person who would like the call blocker have dementia? 

If you answered yes to the above then please apply at:

www.friendsagainstscams.org.uk/callblocker

PLEASE SEE BOTTOM OF PAGE FOR ONLINE SERVICES.

PLEASE SEE THE PRESCRIPTION TAB FOR CHANGES TO THE WAY THAT YOU ORDER REPEAT PRESCRIPTIONS.

Young Person's Telephone Advice Clinic - On Wednesdays between 12.00 noon and 12.30pm we run a young person's (13-19 year old) telephone advice line for dedicated advice on any matter that you would like to discuss with someone clinical on a totally confidential basis.  Please feel free to contact reception during these times and someone will help you.

ALL PATIENTS AT THIS PRACTICE HAVE A NAMED GP. IF YOU WOULD LIKE TO KNOW THE NAME OF YOUR GP PLEASE ASK AT RECEPTION OR DURING YOUR NEXT CONSULTATION.

Patients’ Charter

Our Patients’ Charter is a modern device to help ensure the maintenance of our traditional good service and its future enhancement.

We commit ourselves to a level of service you can reasonably expect and advise how you can help.

We hope we will often exceed the standard set. If, occasionally, we do not achieve it, you are entitled to know why.

It does not cover everything and may seem obvious in parts. It makes a start in the use of up-to-date methods of quality control and clarifies our provision of care.

Under Our Patients’ Charter You can expect:

  • To be greeted in a friendly and courteous manner
  • That the premises will be clean, tidy and comfortable and that easy access for disabled and elderly patients will be provided
  • Our staff will wear name badges so that you can identify the person you are speaking to
  • To be offered an urgent appointment with an unspecified Doctor the same day.
  • The Doctors aim to see you within 30 minutes of your appointment time. Should there be a delay an explanation will be given.
  • To be offered a health check if you are a new patient
  • A repeat prescription to be ready for collection after 2 working days. (Saturday and Sunday not included)

Patients Have Responsibilities Too

  • To treat Doctors and staff in a reasonable and courteous manner, we operate a zero tolerance policy towards violence or aggression. If this is not adhered to patients will be removed from our list.  
  • To make every effort to be punctual for your appointment and cancel if you are unable to attend. We operate a very strict policy on missed appointments. If you miss 2 appointment it is likely that you will be asked to leave our list.
  • To book more than 1 appointment if you have more than one problem or if you wish other members of your family to be seen
  • To call before 11.00am if you require the G.P. to make a home visit
  • To make sure the Doctor knows how to find your home
  • To inform us of any change of address
  • Accompany children aged less than 16 years when they are consulting with a health care professional
  • Ensure that your family is fully immunised
  • All new patients have a health check on registration. Always see the Doctor or Nurse at advised intervals for your medication reviews

Patients Newsletter

We have a new tab which will display all our our current and past newsletters. 



 
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